Is it just me or....

have ya noticed that customer service as a whole these days REALLY STINKS!? Since having Makily I have been appalled at some of the "customer service" we have recieved whether it be through a hospital, doctor's office, insurance company or even just at Walmart.
So today I call our insurance company for 2 reasons. 1. To get a nurse case manager for Makily at the insurance company. I have been urged to do this since I had her by a number of people. Basically they assign a RN to your case and when you call with questions or problems they handle things. It is MUCH easier because when you get "regular customer service" they have NO medical background and I end up giving anatomy lessons to these people and explaining each of Makily's diagnosis. This is very annoying. And 2. To see how and if I get somehow get them to pay for Makily's formula.
So I call the customer service number, I explain that I need a nurse case manager for Makily and asked her about the formula. Well for the nurse case manager (ncm) she would have to transfer me. I informed her of the Florida MANDATE that states if a baby is born in the state of Florida with a cleft (or really any other congenital malformation) that everything to do with it's care legally has to be covered by the insurance company. She then tells me that whether it was mandated OR NOT if it was not in their care plan they didnt have to pay it. This is NOT TRUE and I asked how on earth she was able to get around that. She ignored my question and asked me what medical problems Makily had. When I got to "low muscle tone" she said "what's that?" AHHHHHHHHHHHHHHH This is exactly why I just want a nurse case worker! I said "Please just transfer me to the nurse caseworker dept please...I will have her figure this out." So she puts me on hold for a long time comes back and says "Mrs. Caldwell, I am transferring you to Marc an RN he will help you". I say okay and then hear BEEP BEEP BEEP BEEP BEEP BEEP BEEP......we were disconnected. I hung up, hysterically laughed for about 10 minutes (to keep from screaming and/or crying) and called back. I won't describe the rest of my communication with them because well it's as long, confusing and annoying as what I just wrote but basically I STILL HAVE NO CASE WORKER but we *may* have her formula covered FINALLY. I will believe it when I see the first bill for her formula that they pay.
Another place that I seem to have great luck(are you sensing my sarcasm here?) with customer service is Walmart. Ask anyone that knows me I LOVE Walmart. I frequent there at least 3-4 times a week. Recently I found myself there at 1 or 2 AM. I went for fun if you can believe that. Makily and I hadnt been out of the house in days and I had to get out. She was NOT SLEEPING well so I figured hey since we're both up, let's go to Walmart......besides it's the only place open that late at night! So we wander around. I pick up some formula (story of my life), toiletries, baby wipes and a few other neccessities. I go to the express lane and begin putting my items on the belt. No one is in the store mind you...it's pretty dead. The cashier walks up, looks at me like she is VERY ANNOYED (I had disturbed her from stocking the ever important ciggarrette case) and says "How many items is that Ma'am". I looked at her and said "uh I am not sure, I didnt count them out". Her reply is "well this IS 10 items or less". So I count my items and I AM REALLY ANGRY that this woman is seriously making me count them. I count 11.....she ROLLS HER EYES AND SIGHS A DISGUSTED SIGH and picks up my first item off the belt to scan it. THAT WAS IT!! I snatched the item she was attempting to scan out of her hand and grabbed the rest of my 10 items off the belt. I said "EXCUSE ME FOR EXPECTING YOU TO DO YOUR JOB, I WILL FIND SOMEONE ELSE TO DO YOUR JOB FOR YOU". She then states that "THE SIGN SAYS 10 ITEMS OR LESS MA'AM....." I said "lady if you are gonna make that big of a deal OVER ONE MEASELEY ITEM, I would rather you NOT do me the favor of checking me out. THANKS ALOT!!!"
While now I realize that it wasnt that big of a deal, and maybe I shouldnt have gotten sooo angry, I still don't understand the way people think anymore sometimes. I mean REALLY who would make that big of a deal over 1 item? WHO DOES THAT....AND WHY? I guess it's partially that I was brought up to be nice, the saying "if you don't have anything nice to say don't say anything at all" was a common one in my house growing up. I worked in customer service for years and I NEVER would have said some of the things that have been said to me.
Okay off my soapbox now. End Rant!