If you recall I submitted all the paperwork OVER A MONTH ago (March 17th) for Makily to get a Sleep Safe Bed. I called Apria (the home health company) two weeks ago and spoke with a lady named...well we'll call her Nicky.
She says:
"Mrs. Caldwell I submitted that THE SAME day you sent it to us.....I LOVE a challenge, I am going to stay right on top of this, the insurance company won't even talk to us about this until it's been 30 days so I am putting it on my calendar to call them when 30 days is up"
Inside I laughed, I've heard that song and dance before but whatever.
So it's been over a month now, I call BCBS, of course they say they have no idea what the heck I am talking about. I call Nicky back at Apria and she says "Who did you talk to customer service"? I say "uhm, yeah who else would I talk to?" She replies with "I need to call this other dept, they will know about it". I ask her for that dept's number and she says she will call them for me THAT MOMENT.
FINE.
I don't hear back from her the rest of the day.
I call the next morning and she says they told her the same thing, they don't have it.
So I have waited A MONTH ON NOTHING!
To top that off, it will be at least another month for them to review it and of course deny us.
Nice huh?
I asked her if she spoke with anyone when she originally sent it and she said "I usually don't, typically I just fax it over to them".
God forbid she call and MAKE SURE they got the fax and that it was being taken care of.
She said she "re-sent it" and that if I would like she would "put it on her calendar" to check on it in two days.
I laughed at her and said:
"No offense but that's what you said to me the first time I called, you never checked on it and if it weren't for the fact THAT I CALLED, I would still be sitting here waiting and they STILL wouldn't have it, so thanks, but no thanks, I will continue to take care of it myself because that's the only way I know that it's going to get done".
I didn't even give her a chance to say anything back I just hung up.
I am so tired of having to go behind people to make sure things get done for Makily. It makes it very hard for me to be nice and pleasant.
On a good note the CEO of Sleep Safe Beds contacted me via email. His wife found my blog. He said that if we have problems getting coverage to call his office. They have someone there who specializes in working with the insurance companies and getting things paid for. I was really impressed that they contacted me. It was really cool!
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We are still waiting for a placement. I talked to the Director of our agency today. She is very, very nice and I thanked her for all of her help. Once her and the director of licensing found out about the struggles we had been having in getting our license, they took over and we were licensed within two weeks. We got the hard copy of our license in the mail yesterday. I am so framing it. She (the director) went into the placement office while we were on the phone to ensure they had our names and check to see if they had any babies. None for Marion County right now so we just are playing the waiting game. I sleep with the phone, waiting for the call. Allen and I are reallllllly excited.
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Delaney developed what my sister thought was the chicken pox (chickie pops as Delaney calls them) last night. We were actually happy because that would have explained the abnormal blood work. Her big brother Micah asked my sister if Delaney got "chickie pops" because she at too much chicken.
Too cute.
She took her in to Dr. Pierre today and, it's not chicken pox. We don't know what it is. For now we are calling it a "viral rash" but she is not showing any other symptoms of anything else. Since she has the rash Dr. Pierre is waiting to repeat the blood work until Tuesday now. Gotta love the waiting game.
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Makily has a finger infection. Every now and then the tips of her fingers will get red. I assume it's from always have them in her mouth. Typically it will go away within a day or so. Well this time her middle finger got really HOT and inflamed, the skin started peeling, then I noticed her ring finger was starting to blister. I took her in to see Dr. Pierre and it's infected. (I swear between Makily and her cousins we keep her in business huh?) We soaked her hand in Epsom salt water and she thought it was bath time. She "splishy splashed" her and me the entire time. It looks much better today and she is on antibiotics for it.
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Sorry for the lack of really new pictures. I still have not gotten another flash drive and my computer has almost zero memory left. I have gotten rid of everything I don't use and so I know it's the fact that I have a BAZILLION pictures on here. Hopefully I will have it taken care of by next week though!
