Saturday, August 11, 2007

Where are all the shopping carts?

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Today I took Makily shopping. She does need new clothes right now, this child has gone through a growth spurt and has jumped into size 2T and 3T clothes. It's INSANE!

We get to K-Mart and I decide I am NOT taking Makily's stroller or Kid Kart in. It's IMPOSSIBLE to shop this way. I haven't mastered pushing a stroller/wheelchair and buggy (I sometimes refer to a shopping cart as a buggy) at the same time and I don't imagine I ever will. Makily was in a particularly good mood and WIDE awake so I figured I would just carry her into the store and have her sit in the buggy.

So, I get out her diaper bag full of all her stuff, then I get her feeding pump bag and throw them both over my shoulder. Next I get all 30 pounds of Makily out and I go into the store. Now remember we are in Florida and it's SO HOT right now and the humidity is enough to take your breath away. By the time I get in the store I am sweating.

I go to get a buggy and I was less than thrilled about what I had to choose from.

There were but three lonely, decrepit buggies.


Cart number one: Rusty....I could have cared less but it was rusted in the area Makily would be sitting and that aint gonna work.

Cart number two: Had no "seat plate" in the kid seat part. So it would have just been Makily sitting on metal...that's another BIG no go.

Cart number three: The seat belt strap is broken on both sides. Now there is an accident waiting to happen!

I stand there and wait to see if anyone is bringing a cart back...no one is coming.

So I go to the "Customer Service" desk (and I did just laugh as I typed that). I ask where the rest of the buggies are. The lady looks up from her work and says "there are some over there". I explained the above choices and told her none of those would work for me. Her response?

"Well that's all there is, the rest are being used". She then went back to her paper work.

Now I have been to K-Mart before and let me say, I have never been there when they only had three available carts to shop with. I mean MAYBE black Friday but today? No way.

I stood there for a minute wondering what to say. I came up with:

"Well ugh, how am I going to shop like this?"

She says "I don't know what to tell you ma'am".....and again goes back to her paper work.

So I say "Can ya call a manager over?"

She says "oh sure."

The manager comes and I explain the situation. She kinda looks at me like I am crazy and then looks at Makily. I am sure she was wondering why I didn't just put her down and make her walk. I abruptly said "She can't walk, so I have to have a buggy, I can't shop like this."

REMEMBER now, this entire time I am holding 30 pounds of Makily, 5 pounds of diaper bag and another 5 pounds of feeding pump and formula.

The manager then says "Oh I will get you a buggy." She goes to one of the check outs and steals a buggy from someone that was FINALLY leaving.

I just don't understand how their customer service desk just brushed me off. I think it's RIDICULOUS that in order to get a cart that my DISABLED three year old could sit in, I had to call the manager.

CUSTOMER SERVICE THESE DAYS STINKS!

On the flip side of that I had a good experience while I was there.

I had forgotten Makily's needles and syringes for her Robinul (aka slobber medication). She uses the injectable form of this for MANY reasons (right Andrea? LOL) but I just put it through the G tube. ANYWAY...I ran out of it yesterday so she didnt have her morning dose. I picked up the Robinul before I went to K-Mart. Once we got there and I FINALLY got Makily into the cart i realize I have no way to get it out of the bottle. I know that unless you have some kind of script for injectable meds most pharmacies won't sell you needles and syringes. I thought I would give it a shot though. I knew since I don't fill the script with K-Mart most likely they wouldn't sell me one. I thought I would ask anyway.

So I sheepishly go up to the pharmacist and say:

"Uhm, Hi, my daughter has a G tube and is on injectable Robinul, we just put it through the G tube. Uhm, anyway I forgot her syringes and needles and I was wondering if I showed you the med, if you could sell me one."

He was SO NICE. He smiled and said "You don't have to show me anything, I can sell you one, what size do you need." I told him and he went to find it. When he came back he fawned over how cute Makily is, handed me the needle and syringe and said "no charge ma'am...have a good day."

This made up for the shopping cart idiots.

3 comments:

Keely Miller said...

Sad, maybe appalled is more like it. I knew customer service had gotten bad but this is just horrible. about 7 years ago. I worked as a supervisor for a Big K (Kmart). Behavior like that from customer service would not have been acceptable. The lady would have had a write up or maybe even would have been fired. I am so sorry that this happened to you. I am glad that at least you received courteous care from the Pharmacy staff. BIG HUGS!!!!!

Trish ~CnJ's Mommy~ said...

I'm so glad that a good experences was had in the end. It's a shame that customer service has gotten that bad. I see it at Home Depot all the time....and I work there! UGH

Andrea "The H family" said...

girl..a life in the day of Makily!
What a fun day!! LOL! And yes..customer service does stink these days. I'm amazed that the guy gave you that syringe with needle!! I think that is just great! Great idea though. I never would have thought of that. Next time I forget --I'll just run to the nearest pharmacy and beg!
Sounds like a semi productive day with the cart saga. Your braver than I am sweetie! Huge hugs